Settings & Branding

Customize Entrifi to match your organization's identity and operational requirements.

General Settings

• Organization Name: Displayed on the dashboard, kiosk, visitor badges, and emails
• Welcome Message: Custom text shown on the kiosk welcome screen
• Auto Check-out (minutes): How long before visitors are automatically checked out (default: 480 minutes / 8 hours)
• User Session Timeout (minutes): Maximum idle time allowed for dashboard users before they are automatically logged out (default: 1440 minutes / 24 hours). Note that Platform Admin session timeouts are managed separately and do not affect tenant session limits.

Visitor Types

Define the categories visitors can choose from during check-in (e.g., Client, Candidate, Contractor, Delivery, VIP). Types appear as a dropdown on the check-in form and kiosk.

• Add a type: Type in the input field and press Enter
• Remove a type: Click the × on any tag
• Reorder: Drag and drop tags to change the display order

Email Notifications

• Send checkout summary emails: When enabled, visitors receive a visit summary email when they check out. Automatically skipped for "Delivery" type visitors.

Check-in / Check-out Policy

Configure security and compliance policies enforced across your front desk dashboard and lobby kiosks:

• Mandatory photo capture at check-in (Pro plan and above): Enforces visitor photo capture during check-in. Removes the "Skip Photo" option across both the lobby kiosk and front desk dashboard to ensure strict visual identity records.
• Require visitor signature at check-in (Starter plan and above): Visitors must sign on the digital pad before check-in is completed. Adds accountability for compliance and legal audit trails.
• Require visitor signature at check-out (Starter plan and above): Visitors must sign before departure is finalized. Provides verifiable proof of physical departure for facility audit trails.
• Require Staff Clearance Approval for Kiosk Check-out (Pro and Enterprise plans): Enforces approval by front desk or security staff before visitor kiosk check-out is finalized. Essential for badge collection, visitor pass returns, and asset verification.

Organization Logo

Upload your logo to personalize the experience. It appears on:

• The dashboard sidebar
• Visitor badges
• The kiosk welcome screen
• Email notifications

Recommended: 200×200px, PNG or SVG format.

Branding Colors

Set your primary color and accent color using the color picker. A live preview shows how your organization name will look with the selected gradient. These colors are used throughout the platform where branding is applied.

Shared Facility Directory & Resident Companies

For multi-tenant buildings, corporate centers, and co-working offices, Entrifi supports a centralized Resident Company Directory (available on the Enterprise plan).

• Toggle Shared Facility Mode: Found under the Companies tab on the Settings page. Enabling this switches the visitor kiosk flow from selecting an individual host to selecting a tenant company.
• Resident Company Listing: Manage resident organizations with their name, suite or floor number, contact phone, and notification email.
• Automated Routing: When visitors check in, notification emails are automatically dispatched to the company-specific email address registered in your directory.

Integrations & Webhooks

Stay notified about visitor arrivals inside your team chat tools. Entrifi supports sending real-time check-in alerts directly to Slack and Microsoft Teams.

• Slack Incoming Webhooks: Enter your Slack channel webhook URL in settings to receive rich text notifications whenever a visitor checks in.
• Microsoft Teams Webhooks: Enter your Teams channel connector URL to receive structured Adaptive Card notifications detailing visitor name, company, host, and check-in purpose.